My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund.
To be eligible for a refund, your item must be visually damaged by the delivery. You can send a picture to email@example.com showing the damage and, if applicable, I will refund you in a few of days. There is also no need to send the item back.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your refund, I require a receipt or proof of purchase.
Please, do not send your purchase back without contacting me at firstname.lastname@example.org.
REFUNDS (if applicable).
Once the photo of your damaged item is received and viewed, I will send you an email to notify you that I have received your request. I will also notify you of the approval or rejection of your refund.
if your refund is eligible, then will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at email@example.com.
EXCHANGES (if applicable).
I only replace items if they are defective or damaged. If you need to exchange it for the same item, just contact me by email at firstname.lastname@example.org and I will do my best to satisfy you.
All the items will be shipped from Toronto, ON, Canada with Canada Post, International Letter-post. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.